BlurVPN ("Company" or "BlurVPN") is a limited company offering a virtual private network ("VPN") service. This Privacy Policy ("Policy") explains how your personal information collected and used by BlurVPN is handled.
This Policy covers the information we collect during your use of the BlurVPN website, mobile applications, and VPN service. By using our Services, you agree to the collection, use, and sharing of your information as described in this Policy.
1. Information Collected
We may collect the following types of information in connection with your use of our Services:
Information You Provide:
- **Account Information:** Information you provide when creating an account (e.g., your name, email address, password). We use this information to manage your account and communicate with you.
- **Payment Information:** Information collected by our payment processors when you purchase a subscription. **BlurVPN does not directly process or store your full credit card numbers or bank account details.** Payment transactions are processed through secure and PCI-compliant third-party payment processors. These payment processors have their own privacy policies and terms of service, and their collection and processing of your payment information is subject to their policies.
- **Contact Information:** Information you provide when you contact customer support or send us an email. We use this information to process your support requests, resolve issues, and assist you. Communication records may be retained to improve our service quality.
Information Collected Regarding Your Service Usage (Outside the Scope of the Zero-Log Policy):
As stated previously, in accordance with our strict zero-log policy, we do not monitor or record your connection logs or online activities. However, we may collect some general usage data for the operation and improvement of our Services:
- **Technical Device Information:** Technical information such as the type of device you use to access the Service, operating system version, and application version. This information is used to ensure service compatibility and performance.
- **Anonymized Usage Data:** Anonymous and aggregated data about how our service is used (e.g., total server load, total bandwidth usage - not assigned to individual users). This data is used to analyze and improve our service. This data is not personally identifiable.
- **Website Usage Data:** Data collected through cookies and similar technologies when you visit our website (see Section 6).
2. Use of Information
We use the information we collect for various purposes:
- **To Provide and Maintain the VPN Service:** We use your account information and technical data to provide you access to our service, manage your VPN connections, and ensure its uninterrupted operation.
- **To Manage Your Account:** We use your information to create, verify, manage your account, and process your subscriptions.
- **To Provide Customer Support:** We use your contact information to respond to your support requests, resolve technical issues, and assist you.
- **To Improve and Optimize the Service:** We analyze usage data, technical information, and feedback to enhance service quality, performance, and security.
- **To Communicate With You:** We use your information to communicate with you about important information related to our service (security notices, updates, subscription notifications), promotional offers, or newsletters via email, in-app notifications, or other communication channels (in accordance with your marketing communication preferences).
- **To Ensure Security:** We may use information to protect the security and integrity of our service, detect and prevent fraud or illegal activities.
- **To Comply with Legal Obligations:** We may use information to comply with applicable laws, regulations, or legal processes.
3. Sharing and Disclosure of Information
In line with our commitment to user privacy, we do not sell, rent, or commercially share the personal information we collect (including that not covered by the zero-log policy) with third parties, except in the following circumstances:
Third-Party Service Providers:
We work with third-party companies and individuals to facilitate, operate, improve, and support our service. These third parties may have access to your personal information when performing certain tasks on our behalf (e.g., payment processing, customer support, website analytics, email delivery). These service providers are obligated to use the information solely according to our instructions and in compliance with this Privacy Policy. Key third-party service providers we use may include (full list may vary):
- Payment Processors ([Stripe, PayPal, Google & Apple Payments, Crypto and possibly more] - They process payment information)
- Customer Support Platforms ([Live chat, Zendesk and possibly more] - They handle communication and support request information)
- Analytics Services ([Google Analytics and possibly more] - They analyze anonymized or aggregated usage data)
- Email Marketing Services ([Mailchimp, Zoho, Sendgrid and possibly more] - They process your email address for sending marketing emails)
We recommend reviewing the privacy practices and policies of these third parties by visiting their respective websites. We are not responsible for the actions of these third parties.
Legal Obligation and Law Enforcement:
BlurVPN implements a strict zero-log policy, which is detailed in Section 4. As per this policy, we do not store connection or activity logs of our users. If information is requested pursuant to a legal obligation, court order, subpoena, or similar legal process, we can only provide the data that is in our possession and is not attributable to a specific identified user (e.g., your email address provided upon registration - if the request is specific and legally required to be shared). However, due to our zero-log policy, we CANNOT provide information such as connection or activity logs as this data does not exist.
We may disclose information (that which is not covered by the zero-log policy) to protect our legal rights, investigate illegal activities (including violations of our Terms of Service), prevent fraud, or defend ourselves against legal claims.
Business Transfers:
In the event that BlurVPN is acquired by, merged with, or sells all or a portion of its assets to another company, your personal information (that which is not covered by the zero-log policy) may be among the assets transferred. In such a case, your information may become subject to a new privacy policy, and we will endeavor to notify you about these changes.
4. Zero-Log Policy
One of BlurVPN's core principles is absolute respect for user privacy. Therefore, we operate a comprehensive zero-log policy.
This means BlurVPN **DEFINITELY DOES NOT LOG** the following types of data:
- Connection logs (when you connected to the VPN server, how long you were connected).
- Traffic logs (which websites you visited, which services you used).
- Bandwidth used (how much data you transferred).
- Session durations or connection timestamps.
- Specific VPN servers you connected to or used.
- Your real IP address or assigned VPN IP addresses.
- Your online activities or communications.
Our zero-log policy ensures that your online activities remain untraceable and cannot be linked back to your identity. This policy is a fundamental assurance of the VPN service we provide.
5. Data Security
We implement industry-standard and appropriate administrative, technical, and physical security measures to protect the security of your personal information.
These measures may include:
- Encryption of the data we collect (both in transit and at rest, where appropriate).
- Limiting access to personal information only to authorized personnel.
- Using firewalls and intrusion detection/prevention systems to protect our systems and networks against unauthorized access.
- Regular security audits and software updates.
- Training our employees on data privacy and security matters.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. You provide your information to us at your own risk.
6. Cookies and Other Tracking Technologies
We may use cookies and similar tracking technologies to improve our website and mobile/desktop applications, analyze usage, and provide a personalized experience.
Cookies are small text files stored on your device by a website or application. We may use:
- **Strictly Necessary Cookies:** Essential for the basic functions of the website (e.g., logging in).
- **Performance and Analytics Cookies:** Used to understand website traffic and usage (e.g., which pages are visited, how much time is spent). These cookies typically collect anonymous or aggregated data.
- **Functionality Cookies:** Used to remember your preferences (e.g., language selection).
- **Marketing/Advertising Cookies:** Used to deliver advertisements relevant to your interests (must be stated if such cookies are used).
You can manage or refuse cookies using your browser settings, but disabling strictly necessary cookies may cause certain functions of our website not to work correctly.
7. Your Choices
You have certain choices regarding the use of your personal information:
- **Marketing Communications:** If you do not wish to receive marketing emails or other promotional communications, you can use the unsubscribe link included in those communications or contact us at support@blurvpn.com to state your preference.
- **Cookies:** As explained in Section 6, you can manage cookies using your browser settings.
- **Providing Personal Information:** You may be required to provide certain personal information to use specific features of our service. If you choose not to provide the information, you may not be able to access those features.
8. Your Personal Data Rights
Subject to applicable data protection laws (including those applicable in the UK), you may have certain rights regarding your personal data. These rights may include:
- **Right to Access:** The right to request access to the personal data we hold about you.
- **Right to Rectification:** The right to request the correction of inaccurate or incomplete personal data we hold about you.
- **Right to Erasure (Right to be Forgotten):** The right to request the deletion of your personal data under certain conditions. Due to our zero-log policy, we do not hold connection or activity data, so such data cannot be deleted (as it does not exist). However, you can request the deletion of other data we hold, such as account information.
- **Right to Restriction of Processing:** The right to request the restriction of the processing of your personal data under certain conditions.
- **Right to Object:** The right to object to the processing of your personal data under certain conditions.
- **Right to Data Portability:** The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller.
- **Right to Withdraw Consent:** Where the processing is based on your consent, the right to withdraw your consent at any time.
To exercise these rights, please contact us at support@blurvpn.com. We will respond to your requests in accordance with applicable laws. We may need to verify your identity when you exercise your rights.
You also have the right to lodge a complaint with a data protection supervisory authority (such as the Information Commissioner's Office - ICO in the UK) regarding the processing of your personal data.
8.1. Data Retention Period
We retain your personal information (that which is not covered by the zero-log policy) for as long as necessary to fulfill the purposes for which it was collected, or for a longer retention period if required to comply with our legal or regulatory obligations.
- Your account information is retained as long as your account is active. After you close your account, we will delete or anonymize this information unless legal or operational requirements necessitate retaining it.
- Communications related to support requests may be retained for a certain period to resolve issues and improve service quality.
- Our payment processors may retain payment information according to their own policies.
- Anonymized and aggregated data, since it cannot be linked to individuals, may be retained indefinitely.
8.2. International Data Transfers
The personal information we collect may be stored and processed in countries outside of your country of residence, where data protection laws may differ from those in your country. By using our Services, you consent to the transfer of your information outside of the United Kingdom.
When we transfer your information outside the United Kingdom, we take steps to ensure that adequate safeguards are in place in accordance with applicable data protection laws (e.g., using standard contractual clauses).
9. Changes
We reserve the right to update this Privacy Policy at any time. Changes to the Policy will be posted on our website and will take effect from the date of publication. **In case of significant changes, we will endeavor to notify you via email or a prominent notice within the Service.**
Your continued use of the Services after changes signifies your acceptance of the revised Privacy Policy. If you do not agree with the changes to the Policy, you should stop using the Services and contact us to close your account.
10. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the following contact information:
BlurVPN Support Team
Email: support@blurvpn.com
Important Note:
These Terms provide a general framework for a VPN service. Each company offering a VPN service has its own specific Terms and Privacy Policy. Before using a VPN service, it is important to carefully read and understand the Terms and Privacy Policy of the relevant company.
We reserve the right to update this Privacy Policy at any time. Changes to the Policy will be posted on our website and will take effect from the date of publication. In case of significant changes, we will endeavor to notify you via email or a prominent notice on our website. However, this is not always guaranteed.
It is your responsibility to check this page regularly. Your continued use of the Services after changes constitutes your acceptance of the revised Privacy Policy.
Thank you for using BlurVPN.